business system performance

Part 1:

The CDC’s statistics regarding obesity in America is sobering when one considers the impact on our healthcare system and for employers who need to provide jobs that accommodate the physical characteristics that occur with obesity.  According to the CDC, the percentage of Americans adults over age 20 who are obese is 35.9%.  The percentage essentially doubles if t

It seems as though everyone is doing Lean these days—Lean Office, Lean Manufacturing, Lean this and Lean that.  Lean is a very good process improvement methodology started by Toyota.

Last week I presented the first 5 reasons of my Top 10 list for why ergonomics (and lean) programs failure.  Here are the next five:

“We started off well but things have fallen by the wayside”.  “Employees were trained, they were enthusiastic and then things just started slipping away…”  The previous two statements are ones I’ve heard from companies who wanted to do ergonomics that then proceeded to get a program together and implemented who currently find themselves with a program “in name only”.  Common reasons given for demise of the program were that other priorities came up that took precedence or people just got tired of doing it.  There can be numerous reasons given for program failure but with a closer look can b

Patient falls in healthcare settings has long been a problem that despite many attempts to solve still continues to happen all too frequently.  The solution most hospitals and long term care facililities have implemented in recent years are bed and chair alarms.

Have you ever brought up a new idea at work only to have it “shot down” before you could explain the reasoning and benefits of doing something different?  Or have you been the person who has “shot down” the new ideas?  Chances are we’ve had experience doing both.   Oftentimes we are very quick to put down new ideas because of our bias that new ideas mean more work with a less than certain outcome.  Based upon my experience in working for companies as an employee or as a consultant here the top 10 responses to new ideas that happen but shouldn’t.  Read the list and ask yourself are you sayin

What is the age that you use to define for an “older” worker?  Is it 45, 50, 55 or 65?  Employers across the nation are seeing the average age of their work force getting older each year as people are delaying retirement more than ever before.  This is a trend that has employers concerned for several reasons with two being the most impactful—potential injury/safety ramifications and upcoming knowledge loss.  The “common wisdom” has been that older workers don’t get hurt often but when they do the expenses are very high.  Is this “common wisdom” true?  A

Many companies devote time to training their employees on back safety in which they teach the basics of back anatomy and safe lifting techniques.  The question I have had on this training “Is the time and money spent on back injury prevention worth it?”  Of course, this question (“Is it worth it?”) should be asked of any training.  After all, training takes time, takes employees away from their jobs and therefore is a significant investment by the company in their personnel as well as financially.

“To Err is Human.”  That statement is known and appreciated by quality, production and safety managers.  That we all make mistakes is certainly nothing new.  Operational failures occur across all industries but the impact of errors can vary greatly between industries and companies.  The healthcare industry has perhaps the best known impact of errors.  Medical errors resulting in patient injury or death are quite costly.  The Institute of Medicine published are report back in 2000 (To Err is Human) that stated these errors cost the in