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In the Kelby Ergo Design February newsletter I wrote a feature called “What’s the Brain Got To Do With It?” In it I gave an example of an incident that occurred at a transportation company. A driver with over 5 years’ experience was involved in an accident where he was struck by another vehicle coming through an intersection when he was making a left turn. The operations manager completed the incident investigation and came to the conclusion that his driver was a fault and the driver “should’ve seen it coming”.

In part 1 we looked at current business disciplines, their associated strengths and weaknesses and the reason for why a new strategy and approach is need for proactively and reactively solving productivity, efficiency and safety issues.  In part 2 we are going to explore the power of L.E.S.S. ™

 The Power of L.E.S.S. ™

Part 1:

Normally communication is a good thing, actually a necessary thing in order for work to get done properly and in a timely manner.  In fact, I encourage my clients to evaluate and improve their communication and communication processes with their employees.  This makes rolling out new initiatives (such as Lean, Ergonomics, etc.) as well as general everyday work go smoothly with minimal frustrations, misconceptions or “mis-work”.