People + Process = Performance

business program failure

Top 10 Reasons for Ergonomics (or Lean) Program Failure: Part 1

“We started off well but things have fallen by the wayside”.  “Employees were trained, they were enthusiastic and then things just started slipping away…”  The previous two statements are ones I’ve heard from companies who wanted to do ergonomics that then proceeded to get a program together and implemented who currently find themselves with a program “in name only”.  Common reasons given for demise of the program were that other priorities came up that took precedence or people just got tired of doing it.  There can be numerous reasons given for program failure but with a closer look can b

“Neglect is cited in nursing home death”—Or Was It Really The Failure Of The System?

There recently was a short article in the Minneapolis Star Tribune in which a nursing home was cited for neglect in a resident’s death.  In reading the information contained in the article I think a better, more accurate way to state the problem instead of neglect would have been to cite the nursing home for a breakdown in their resident care system.  I see a lack of a systems approach using human factors for resident care.  For if one was in place the death of the resident could have been prevented.

Why “Sustaining” Should Never Be Your Program Goal?

Are you involved in running a business or “program” within a business such as Lean, Ergonomics, Process Improvement, Safety, Quality, Operations, …you get the idea?  If so, what is your goal?  Often I hear people say something similar to the following, “I want an effective and sustainable fill-in-the-blank program”.

5 Most Common Reasons Ergonomics Programs Fail: Part 6

Reason #5: Absence of Continuous Improvement—Real Time Metrics

If the CEO came to your office and asked, “How is effective is our ergonomics program today?” what would be your answer?  Would you even be able to answer?  What would your answer be based on?  What metric or measure would you base it upon?

Often times we measure ergonomics and safety success based only on the numbers and costs related to worker injury.  Those numbers, whether are good or bad, do matter, but they only matter for yesterday.  They don’t tell you what is going on today.

5 Most Common Reasons Ergonomics (as well as other) Programs Fail: Part 5

Reason #4: Lack of Ergonomics(Safety) Standards Built into Job Descriptions and/or Performance Reviews at All Levels of the Organization

Have you looked at you job description lately?  How about your performance evaluation?  What performance expectations or knowledge base is required?  Does any of it relate to ergonomics or safety?  What about everyone else who works for the same company that you do?  Do any of their performance expectations or knowledge include ergonomics or safety?