Do you struggle with employees behaving and performing the way you want them to? If so, do know you are not alone. I’ve had three conversations recently which all essentially centered on employees not doing/behaving the way they were supposed to. Just the other day I was talking to the...Read more
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Joe, a warehouse employee, has reported a back injury. He reports that while pulling a cart from the delivery truck onto the dock that he felt a sharp pain in his back. You do an injury investigation and find out that Joe didn’t follow...Read more
Do you like speed? Do you yearn to be sitting behind the wheel of a Ferrari on an lonely winding road pushing the car and you to its limit? Or, how about amusement park rides that thrust you up, down and all around putting...Read more
Do you make decisions? Do your employees make decisions? Of course, you and they do—that’s obvious! Now think about the outcomes from all of the decisions you and they make every day. Is the right, “common sense” one always made?...Read more
In the Kelby Ergo Design February newsletter I wrote a feature called “What’s the Brain Got To Do With It?” In it I gave an example of an incident that occurred at a transportation company. A driver with over 5 years’ experience was involved in an accident where he was struck by another vehicle coming through an intersection when he was making a left turn. The operations manager completed the incident investigation and came to the conclusion that his driver was a fault and the driver “should’ve seen it coming”.
“What’s the Brain Got to Do With It?” The answer in one word would be EVERYTHING! How many times have you written the best policies and procedures, trained employees on the proper way to do things and provided them the right tools and equipment for them to do their job safely and efficiently and yet they still don’t do what they were trained to do or as one safety manager said to me, “it’s like his brain just stopped working!” Let me tell you right now that your employees were thinking…just not thinking in the way you expect them to think. Stop banging your head against wall wondering “how could he/she/they have been so stupid” or “what happened to their common sense” or “s/he should’ve seen it coming” and use your Brain to make the job fit their Brain (actually it’s the same Brain I’m just assuming that if you’re reading this you are in charge of or involved in making the work happen). Read more