Do you struggle with employees behaving and performing the way you want them to? If so, do know you are not alone. I’ve had three conversations recently which all essentially centered on employees not doing/behaving the way they were supposed to. Just the other day I was talking to the Director of employee training and Operations VP of a manufacturing company. They were telling me about the issues they were having regarding employees not performing as they had been trained, i.e.
In the Kelby Ergo Design February newsletter I wrote a feature called “What’s the Brain Got To Do With It?” In it I gave an example of an incident that occurred at a transportation company. A driver with over 5 years’ experience was involved in an accident where he was struck by another vehicle coming through an intersection when he was making a left turn. The operations manager completed the incident investigation and came to the conclusion that his driver was a fault and the driver “should’ve seen it coming”.
“What’s the Brain Got to Do With It?” The answer in one word would be EVERYTHING! How many times have you written the best policies and procedures, trained employees on the proper way to do things and provided them the right tools and equipment for them to do their job safely and efficiently and yet they still don’t do what they were trained to do or as one safety manager said to me, “it’s like his brain just stopped working!” Let me tell you right now that your employees were thinking…just not thinking in the way you expect them to think. Stop banging your head against wall wondering “how could he/she/they have been so stupid” or “what happened to their common sense” or “s/he should’ve seen it coming” and use your Brain to make the job fit their Brain (actually it’s the same Brain I’m just assuming that if you’re reading this you are in charge of or involved in making the work happen).